So I've got the driver now. The COM ports are being established in the device manager and I can get some data off of the device using the python driver. However, it still won't connect properly to the web portal (https://developers.aceinna.com/devices/rtk).
In the logs I'm getting the following warningshow up amounst the INFO messages:
2021-09-17 15:40:33,340 - WARNING: error happened when decode the payload of packets, pls restart driver: pack expected 36 items for packing (got 30)